What is my FTP host name?
Your domain name is your host address. If your domain has not yet been changed to the new name servers, you can use the web server IP address as host address: (sent to you upon confirmation of the order) for uploading website files to the web server.

What is my Host Directory?
The host directory is: public_html

What is a User ID, or FTP User Name?
These are other names for your login, or username.

Where should I put my files?
The files go in the public_html directory.

Can I change my login or password?
You can change your password, but not your login.
A new password can be generated in your web hosting control panel.

How do I use my web hosting control panel to upload my web files?
Go into your web hosting control panel: http://yourdomainname/cpanel (replace 'yourdomainname' with your actual domain name). Go to the 'Legacy File Manager' icon, (this takes you straight into the public_html folder) then use the 'Upload Files' link at the top.
All files you want viewable on the internet must be placed in the public_html folder, and the home page has to be named index.html or index.php

I don't have and ftp program FTP?
There are many free ftp clients on the internet, but a good one is Filezilla, easy to use and free to download from a Google search.
http://filezilla-project.org/download.php
Once installed on your PC open the program.
use the 'quick connect' fields at the top. the host will be your domain name, your hosting username and password, and port: 21
double click the public_html folder icon in the box on the right.
select all the files to be uploaded in the box on the left, right click and upload.